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Essential Solutions Package
Your first line of defense

Did you know that for most businesses, IT is the second-largest budget item after employees? Approximately 7 in 10 end-user organizations today contract with a managed service provider (MSP) for some or all of their technology needs. By having the proper solutions in place, 46% of MSP users have reduced their overall annual IT budget by at least 25%.

Essential IT Support
  • Light Monitoring
  • Asset/Software/Hardware Reporting
  • System Tray Icon - Support Outreach
  • Remote Control
Managed On-Site Backup
  • Backup Deployment
  • Backup Management and Monitoring
  • Capacity/Status Reporting
Billable Services
  • End-user Support (Helpdesk)
  • Onsite and Remote Support
  • Moves, adds, changes
  • Project Planning
  • Upgrades and Hardware
  • After hours Support
Managed Anti-Virus
  • Integrated AV deployment
  • AV Monitoring
  • AV Updates
  • Threat/Status Reporting
Managed Patch
  • Windows Patch Management
  • Patch Reporting
Direct Support
  • Eliminate remote control reliance
  • Unattended support
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À-la-carte Solutions
Flexible IT Solutions for the Right Price

Your technology needs to be as flexible as your business. You may not need a fully outsourced IT department; but you may want to avoid viruses, backup failures, and wasted time. That’s why our à-la-carte IT support program was specifically designed to allow you to customize your support and service needs at a cost effective price.

Essential IT Support
  • Light Monitoring
  • Asset/Software/Hardware Reporting
  • System Tray Icon - Support Outreach
  • Remote Control
Managed On-Site Backup
  • Backup Deployment
  • Backup Management & Monitoring
  • Capacity / Satus Reporting
Managed Anti-Virus
  • Integrated AV Deployment
  • AV Monitoring and AV Updates
  • Threat / Status Reporting
Managed Patch
  • Windows Patch Management
  • 3rd Party Patch Management
  • Patch Reporting
Availability Monitoring
  • Up to 24/7 awareness of critical functions
  • 1hr MAX real-person response
Direct Support
  • Eliminate remote control reliance
  • Unattended support
Managed Cloud Storage *NEW*
  • Backup Management and Monitoring
  • Unlimited storage starting at 2,000 GB
  • Access key files from anywhere
  • Enterprise-level data protection
 
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Proactive Solutions Package
An IT Partner, Not Provider

We understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology to support your initiatives. Building a program that relies on 24x7x365 network monitoring coupled with an aggressive preventative maintenance component ensures optimum uptime for your business.

Proactive Server™
  • Advanced Performance Monitoring
  • Key Application Maintenance
  • Scheduled Preventative Maintenance
  • License Management
  • Asset Management
  • Managed Anti-Virus
  • Managed Backup
  • Additional Support Billed at T&M Rates
Proactive Network™
  • Quarterly Network Health Review
  • Firewall Management
  • Firewall Maintenance
  • Router Monitoring
  • Switch Monitoring
  • Additional Support Billed at T&M Rates
Proactive Workstation™
  • Availability Monitoring
  • OS & 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Managed Anti-Virus
  • Direct Support
Billable Services
  • End-user support (Helpdesk)
  • Onsite & Remote Support
  • Moves, adds, changes
  • Project Planning
  • Upgrades & Hardware
  • After hours Support
Managed Options
  • On-site Backup
  • Managed Mobile
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